Ombudsperson replies to letters from public – are you “personally aggrieved” ?
Seniors at Risk has received feedback from members of the public who sent letters to government officials to express their concerns about Jean Wilder, a 60-year-old woman recovering from surgical complications, who is being held unlawfully by B.C.’s Interior Health Authority in an Invermere, B.C. care facility.
People say their letters and requests for action are being ignored or dismissed by officials and politicians. Some feel they are being actively discouraged from raising concerns.
Here is a letter from the Ombudsperson’s Office that one concerned member of the public received. The letter states:
“… it is not clear if you are personally aggrieved in this matter.”
The letter, written by Ian MacCuish, Ombudsperson Kim Carter’s Manager of Intake & Early Resolution, encloses a brochure about the Ombudsperson’s Office.
Hardly “Early Resolution”, given the egregious and urgent plight of Jean Wilder.
The member of the public who received this reply from the Ombudsperson told Seniors at Risk that their letter to the Ombudsperson’s Office included a copy of the News Release published by Seniors at Risk, the newspaper story and the letter from the Public Guardian to Land Titles (documents available in our April 26, 2012 posting Government expropriates rights, freedom, assets). Yet the Ombudsperson’s reply only mentions a “news article”.
Commenting on the letter they received from Ombudsperson’s Manager of Intake and Early Resolution, this member of the public said:
“The letter makes it sound that they’re not interested in investigating unless I am personally affected by this situation. The brochure they included says they MAY (and I think that is a key word) investigate complaints from individuals or groups of people. (It doesn’t specify “directly affected” individuals or groups of people though.)”
How can anyone not be “personally aggrieved” when the laws which apply to each and every citizen are being blatantly ignored by our own elected representatives and the civil servants who are paid to enforce those laws and punish those who break our laws.
Ombudsperson’s Office suggests only Jean Wilder herself can complain
Incredibly, on May 15, 2012 Marc Normand received a call from a representative of the Ombudsperson’s Office, Sara Barnes, telling Mr. Normand that she wasn’t sure that the Ombudsperson’s Office would accept his complaint because he wasn’t … “personally aggrieved”.
Mr. Normand had filed a complaint with Ombudsperson Kim Carter’s Office on March 29, 2012 at the height of the family’s panic and fear regarding the lock-up of Jean Wilder by the care facility and the Interior Health Authority and the banning of visitors.
Mr. Normand said:
“She was questioning whether I could be the complainant in this case. She was wondering whether she could continue to investigate without it coming from Jean herself. She was trying to get her head around how to proceed. I informed her that Jean made it clear that she wants to leave. Jean made it clear that she wants to see me. Jean made it clear she wants her friends to be able to visit her. I started the complaint process based on that. Sara replied with, ‘I will re-read the bill of rights and proceed accordingly.”
It is ironic, if not outrageous, that Kim Carter, B.C.’s Ombudsperson, who played a very public role in establishing BC’s Residents’ Bill of Rights, appears not to have ensured that her own Office of the Ombudsperson is familiar with or adheres to the Residents’ Bill of Rights. The Bill of Rights was enacted in 2009, presumably long enough for staff to read the two-page document.
It is also astonishing that the Ombudsperson’s Office would refuse to act on any complaints unless they come from the person themselves — in the Jean Wilder case, a person who is being unlawfully detained, under guard and lock-up without a phone, a person with a physical disability who is recovering from surgical complications.
How is this person supposed to do that? No access to phone, computer or to the person to whom she granted legal authority to assist her. Not permitted to speak to a lawyer. Not permitted to leave her ward. Has Jean Wilder been harmed by her “treatment” at the care facility? Why is she (apparently) so much worse now after family and friends were banned, than she was before (when she regularly left the care facility for outings with family to dinner, shopping and errands)?
What crime has this woman committed to be treated this way by her own government?
The family believes Jean Wilder is now being over medicated (sedated) by the care facility, something that is a common practice in B.C.’s residential care facilities, according to the government itself. See Government Review of the use of anti-psychotic drugs in BC’s Residential Care Facilities December 2011, and Forced drugging of seniors still increasing FOCUS magazine – April 2012, which states:
“Focus last year uncovered that 47.3 percent of BC seniors’ home residents were being given antipsychotics, above the US and Canadian average of 26 percent, and four times the rate in Hong Kong. A December, 2011 BC Health Ministry report showed rates still climbing: 50.3 percent are now being given antipsychotics. Vancouver Island is highest at 51.5 percent. “
Legal Aid, human rights groups, and authorities either disinterested or too busy
Marc Normand and Trina Wilder have attempted to get assistance from every service and organization that seems to have a mandate to help people whose rights are being harmed by the government.
Legal Aid said they don’t provide services for adult guardianship or other elder law matters. One lawyer suggested it would cost $10,000 to go to court to try to free Jean Wilder. Her family can’t afford that.
Most other organizations replied that they are too busy, e.g. BC Civil Liberties Association, Community Legal Assistance Society, West Coast Women’s Legal Education & Action Fund.
When a society is “too busy” to help their fellow man, woman or child from being imprisoned by their own government without due legal process, especially those organizations that purport to be in the business of ensuring the most basic of human rights, we are in dark times.
The fight to protect seniors from institutional elder abuse is just beginning.
MORE to come in a few days.



